General booking and cancellation terms for Holiday Club Resorts Oy (“Holiday Club”) hotels, holiday houses and introductory holidays
Updated 03.12.2024
Scope and special conditions
These terms and conditions apply to accommodation bookings made by consumer customers, unless otherwise agreed in writing at the time of booking the accommodation or stated otherwise in the terms and conditions of an individual booking. The Holiday Club may update the Terms at its sole discretion, with the new Terms taking effect upon publication.
Reservation and cancellation terms for Holiday Club hotels: ‘Pay now’ bookings
For prepaid accommodation, the full amount of the reservation will be charged at the time of booking. The online payment methods are credit card (Visa or MasterCard), Visa Electron, online banking, Mobile Pay or Klarna. In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.
When booking from the customer service by phone, the method of payment is a credit card (Visa or Mastercard). If the customer does not have a payment card, a pre-invoice can be sent by e-mail or post. An invoice surcharge of 10 EUR will be charged for the pre-invoice.
Prepayment will confirm the booking and the room will be automatically booked in case of late arrival. A prepaid reservation cannot be changed or canceled. If the customer does not arrive, the prepayment will not be refunded.
We recommend travel insurance for our customers in case of any unexpected situations.
Reservation and cancellation terms for Holiday Club hotels: ‘Pay at the destination’ bookings
The room will be reserved until 18:00 on the day of arrival, unless a late arrival has been confirmed. The room reservation can be canceled free of charge by 18:00 on the day of arrival. If the customer has not arrived or canceled the reservation by 18:00 on the day of arrival, the hotel has the right to cancel the reservation and hand over the room to another customer.
The room reservation can be confirmed in case of late arrival by providing the credit card information at the time of booking, in which case the hotel will keep the room reserved until the next morning. If the reservation is not canceled in time, and the customer does not arrive at the destination, the hotel has the right to charge the room rate for one night including taxes and other confirmed additional services related to the reservation from the credit card. It is possible to confirm the room reservation in case of late arrival only for reservations made through the online store.
We recommend travel insurance for our customers in case of any unexpected situations.
Reservation and cancellation terms for Holiday Club holiday houses
Payment for the holiday houses will be made in full at the time of booking. The online payment methods are credit card (Visa or MasterCard), Visa Electron, online banking, Mobile Pay or Klarna. In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.
When booking from customer service, a credit card (Visa or Mastercard) will be accepted. If the customer does not have a payment card, a pre-invoice can be sent by e-mail or post. An invoice surcharge of 10 EUR will be charged for the pre-invoice.
The reservation can be canceled, unless otherwise stated in the booking conditions for each promotion. Cancellations must be made by calling Holiday Club customer service or by e-mail to asiakaspalvelu@holidayclub.fi. If canceled up to 14 days before date of arrival, no fee will be charged. If canceled later, no fee will be refunded.
We recommend travel insurance for our customers in case of any unexpected situations.
The reservation of a holiday apartment may sometimes include a change of apartment during the vacation. We always try to avoid change, but if it is necessary, we will contact you before the start of the holiday.
After a confirmed booking, Holiday Club may, if required, make reasonable changes to the holiday house mentioned in the booking confirmation at the resort, with the number of beds remaining at least as stated in the booking confirmation. We try to take into account the wishes related to the holiday house whenever possible. The prices of the holiday houses include accommodation, bed linen, towels and final cleaning of the apartment. Other facilities at the resort, such as a spa and breakfast, are available at an additional cost.
Reservation and cancellation terms for Holiday Club Gold bookings
Gold discounted holiday houses are for Holiday Club Gold owners. Reservations are binding and will be paid immediately. There is no right to change or cancel the Gold discounted bookings and the Holiday Club may change the terms and conditions of the Gold bookings. Up-to-date information for Gold bookings can be found on the Owners' online service.
Owners´ benefits are personal and owners´ accommodation cannot be transferred for use to another person. In other respects, the rental conditions for Gold discounted holiday houses follow these general booking and cancellation policies for hotels, holiday houses and introductory holidays.
Reservation and cancellation terms for Holiday Club introductory holidays
During the Holiday Club introductory holiday, the customer undertakes to participate in the Holiday Club presentation together with their spouse at a pre-arranged time, if they are in a relationship. The presentation tells about the possibilities of using the Holiday Club time share, owners´ benefits and holiday destinations both in Finland and abroad.
The presentation lasts about two (2) hours and is held in Finnish. The booking code is for single use and household specific. When booking, the customer can request a certain time for the presentation and the wishes will be taken into account whenever possible. If necessary, Holiday Club Resorts Oy has the right to change the time of the presentation during the customer's holiday. The customer will be notified of any changes as soon as possible. The introductory holiday cannot be transferred to another person. More information about the presentation at www.holidayclub.fi/esittely
Holiday Club has the right to charge the customer for the difference between the list price of the holiday and the price paid for the introductory holiday if the customer does not comply with the conditions of the introductory holiday.
The payment for the introductory holiday is made in full at the time of booking.
Prepayment will confirm the booking and the room will be automatically booked in case of late arrival.
The payment for the introductory holiday is made in full at the time of booking. The payment method is credit card (American Express, Mastercard or Visa).
A prepaid reservation cannot be canceled. If the customer does not arrive, the deposit will not be refunded. Reservation can be rescheduled to a different date once by calling customer service at least 48 hours before check-in. If moved to a more expensive date, customer will pay the price difference. If moved to a lower-priced date, the price difference will not be refunded.
Prepayment will confirm the booking and the room will be automatically booked in case of late arrival. If the customer does not arrive, the deposit will not be refunded.
We recommend travel insurance for our customers in case of any unexpected situations.
General terms to be observed in promotional campaigns
Offers apply to new bookings only, not canceled or re-booked during the promotion. The offer price is valid during the promotion period, subject to availability, and cannot be transferred to other dates after the offer validity period or combined with other discounts and offers.
Discounted apartments and extra beds are subject to availability and may vary by date of arrival and departure. Cancellation policies may vary by campaign. We reserve the right to make changes.
Terms and conditions of Holiday Club gift cards
Gift cards are valid at all Holiday Club destinations in Finland.
The reservation without payment with a gift card will be charged when you arrive at the destination. Please note that the gift card must be valid at the start of the stay. For reservations made by phone, the charge can be made in connection with the reservation. The gift card is valid for 12 months from the time of purchase. The customer is responsible for having the gift card with them. The gift card is not personal.
The validity period of the gift card cannot be extended and the card cannot be loaded with more value. The gift card cannot be exchanged for money, and a lost or stolen gift card cannot be replaced. Gift card purchases have a 14-day right of return.
Holiday Club is not responsible for delays in the delivery time of gift cards delivered by post caused by Posti's distribution operations. Please note that reservations made with spa holiday gift cards have limited availability.
Stay in hotel rooms and holiday homes and pets
The customer must ensure that the hotel room or holiday house remains in good condition. The booker is obliged to compensate for the damage caused to the apartment or its furniture. Smoking is not allowed indoors and there will be a cleaning fee of at least 300 € plus any damages in excess.
In places where pets are allowed, the presence of a pet must be announced at the time of booking. Information on the availability and price of pet rooms can be found in the Holiday Club's online store in the room descriptions of the properties and in the customer service. A separate pet fee will be charged. If the pet has not been notified in advance, the Holiday Club has the right to charge the booker or the guest an amount equal to three times the pet fee. The booker must ensure that pets are not harmed or cluttered in the apartment or its courtyard.
Commentaries
If you have any comments regarding the equipment or condition of the apartment, please contact the reception as soon as possible after the start of your holiday.
Holiday Club's right to change prices
Even after the booking, the Holiday Club has the right to increase and correspondingly the obligation to reduce the agreed price if the taxes or public charges affecting the price of the accommodation change and the customer has not yet paid for the booking.
Holiday Club's right to cancel the reservation
Holiday Club can propose to the customer to transfer the reservation or cancel the reservation, if the reservation cannot be carried out by reasonable means at the reserved time, for example due to force majeure. If the reservation is canceled by Holiday Club, the customer has the right to get the entire reservation fee back.
Incorrect price information
Holiday Club has the option of refusing to confirm a booking if there is a significant and obvious error in the price shown on the website.
Customer communication related to the reservation
Holiday Club can send accommodation-related customer communications to the contact details provided in the booking information.
Collection of personal information
Holiday Club Resorts Oy collects personal information from customers. Personal information is required, among other things, to confirm the accommodation reservation. Detailed information on the processing of personal data can be found on our website.
Contact information
Holiday Club Resorts Oy
Konepajankuja 5 C
00510 Helsinki
Customer service contact details found from here