General booking and cancellation terms for Holiday Club Resorts Oy (“Holiday Club”) hotels, holiday houses and introductory holidays for reservations made from 16.6.2022

 

Updated 02.08.2022


Scope and special conditions 

These terms and conditions apply to accommodation bookings made by consumer customers, unless otherwise agreed in writing at the time of booking the accommodation or stated otherwise in the terms and conditions of an individual booking. The Holiday Club may update the Terms at its sole discretion, with the new Terms taking effect upon publication. 

Reservation and cancellation terms for Holiday Club hotels: ‘Pay now’ bookings 

For prepaid accommodation, the full amount of the reservation will be charged at the time of booking. The online payment methods are credit card (Visa or MasterCard), Visa Electron or online banking. When booking from the customer service by phone, the method of payment is a credit card (Visa or Mastercard). If the customer does not have a payment card, a pre-invoice can be sent by e-mail or post. An invoice surcharge of 10 EUR will be charged for the pre-invoice. 

Prepayment will confirm the booking and the room will be automatically booked in case of late arrival. A prepaid reservation cannot be changed or canceled. If the customer does not arrive, the prepayment will not be refunded. 

We recommend travel insurance for our customers in case of any unexpected situations. 

Reservation and cancellation terms for Holiday Club hotels: ‘Pay at the destination’ bookings 

The room will be booked on the day of arrival until 18:00, unless a later arrival time is agreed. Room reservations can be confirmed for late arrivals by providing credit card details at the hotel reception. If the guest does not arrive by 18:00, the hotel reserves the right to transfer the room to another guest. 

Room reservations can be canceled free of charge until 18:00 on the day of arrival. If canceled later or in case of no-show, the total price of the reservation will be charged. 

We recommend travel insurance for our customers in case of any unexpected situations. 

Reservation and cancellation terms for Holiday Club holiday houses 

Payment for the holiday houses will be made in full at the time of booking. The online payment methods are credit card (Visa or MasterCard), Visa Electron or online banking. When booking from customer service, a credit card (Visa or Mastercard) will be accepted. If the customer does not have a payment card, a pre-invoice can be sent by e-mail or post. An invoice surcharge of 10 EUR will be charged for the pre-invoice. 

The reservation can be canceled, unless otherwise stated in the booking conditions for each promotion. Cancellations must be made by calling Holiday Club customer service or by e-mail to asiakaspalvelu@holidayclub.fi. If canceled up to 14 days before date of arrival, no fee will be charged. If canceled later, no fee will be refunded. 

We recommend travel insurance for our customers in case of any unexpected situations. 

After a confirmed booking, Holiday Club may, if required, make reasonable changes to the holiday house mentioned in the booking confirmation at the resort, with the number of beds remaining at least as stated in the booking confirmation. We try to take into account the wishes related to the holiday house whenever possible. The prices of the holiday houses include accommodation, bed linen, towels and final cleaning of the apartment. Other facilities at the resort, such as a spa and breakfast, are available at an additional cost. 

Reservation and cancellation terms for Holiday Club Gold bookings  

Gold discounted holiday houses are for Holiday Club Gold owners. Reservations are binding and will be paid immediately. There is no right to change or cancel the Gold discounted bookings and the Holiday Club may change the terms and conditions of the Gold bookings. Up-to-date information for Gold bookings can be found on the Owners' online service.  

Owners´ benefits are personal and owners´ accommodation cannot be transferred for use to another person. In other respects, the rental conditions for Gold discounted holiday houses follow these general booking and cancellation policies for hotels, holiday houses and introductory holidays. 

Reservation and cancellation terms for Holiday Club introductory holidays 

During the Holiday Club introductory holiday, the customer undertakes to participate in the Holiday Club presentation together with their spouse at a pre-arranged time, if they are in a relationship. The presentation tells about the possibilities of using the Holiday Club time share, owners´ benefits and holiday destinations both in Finland and abroad. 

The presentation lasts about two (2) hours and is held in Finnish. The booking code is for single use and household specific. When booking, the customer can request a certain time for the presentation and the wishes will be taken into account whenever possible. If necessary, Holiday Club Resorts Oy has the right to change the time of the presentation during the customer's holiday. The customer will be notified of any changes as soon as possible. The introductory holiday cannot be transferred to another person. More information about the presentation at www.holidayclub.fi/esittely 

Holiday Club has the right to charge the customer for the difference between the list price of the holiday and the price paid for the introductory holiday if the customer does not comply with the conditions of the introductory holiday. 

The payment for the introductory holiday is made in full at the time of booking. The payment method is credit card (Visa or Mastercard).

Prepayment will confirm the booking and the room will be automatically booked in case of late arrival. A prepaid reservation cannot be changed or canceled. If the customer does not arrive, the deposit will not be refunded. 

We recommend travel insurance for our customers in case of any unexpected situations. 

General terms to be observed in promotional campaigns 

Offers apply to new bookings only, not canceled or re-booked during the promotion. The offer price is valid during the promotion period, subject to availability, and cannot be transferred to other dates after the offer validity period or combined with other discounts and offers. 

Discounted apartments and extra beds are subject to availability and may vary by date of arrival and departure. Cancellation policies may vary by campaign. We reserve the right to make changes. 

Stay in hotel rooms and holiday homes and pets 

The customer must ensure that the hotel room or holiday house remains in good condition. The booker is obliged to compensate for the damage caused to the apartment or its furniture. Smoking is not allowed indoors and there will be a cleaning fee of at least 300 € plus any damages in excess. 

In places where pets are allowed, the presence of a pet must be announced at the time of booking. Information on the availability of pet rooms can be found in the Holiday Club's online store in the room descriptions of the properties and in the customer service. The pet fee in the apartment is 35 euros / stay. If the pet has not been notified in advance, the Holiday Club has the right to charge the booker or the guest an amount equal to three times the pet fee. The booker must ensure that pets are not harmed or cluttered in the apartment or its courtyard. 

Commentaries 

If you have any comments regarding the equipment or condition of the apartment, please contact the reception as soon as possible after the start of your holiday. 

Holiday Club's right to change prices 

Even after the booking, the Holiday Club has the right to increase and correspondingly the obligation to reduce the agreed price if the taxes or public charges affecting the price of the accommodation change and the customer has not yet paid for the booking. 

Incorrect price information 

Holiday Club has the option of refusing to confirm a booking if there is a significant and obvious error in the price shown on the website. 

Customer communication related to the reservation 

Holiday Club can send accommodation-related customer communications to the contact details provided in the booking information. 

Collection of personal information 

Holiday Club Resorts Oy collects personal information from customers. Personal information is required, among other things, to confirm the accommodation reservation. Detailed information on the processing of personal data can be found on our website

Contact information 

Holiday Club Resorts Oy 
Konepajankuja 5 C 
00510 Helsinki 
Owners´customer service +358(0)300 870 922 (local/mobile network payment (no extra cost) 
General customer service +358 (0)300 870 900 0,49 €/min + local/mobile network payment, queuing is also chargeable 
asiakaspalvelu@holidayclub.fi 
 

 

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